March 9, 2022
We are OPEN FOR BUSINESS, and offering our TOUR and HIRE service all year round.
With Exmouth experiencing one of the busiest winter, spring and summer periods ever, the team at Exmouth Adventure Co are super grateful to all the West Aussies who have been enjoying travelling in our own state and heeding the call to 'wander out yonder'. To avoid disappointment, we are recommending booking all of your Exmouth accommodation, tours and hire in advance.
Western Australia is currently under Level 2 restrictions. You can find up-to-date information on current COVID mandates and restrictions here. If you are planning on travelling to Western Australia, get up-to-date information here.
Some of the measures that we are taking to protect our staff, customers and the Exmouth community during this time include:
- We ask that you do not come to our office or take a tour with us if you are feeling unwell
- Extra precautions are being taken to sanitise our equipment between use, with no sharing of equipment. Guests are encouraged to bring their own equipment if possible (e.g. snorkel mask)
- Staff have successfully completed the WA Government’s AHA Hospitality & Hygiene COVID-19 Hygiene Course, a dedicated Hygiene Officer will be on all tours and comprehensive COVID Safety Plans are in place for tour and base operations
- Hand sanitizer will be available for guests to use throughout the tour/hire process
- Guests are encouraged to make bookings via phone, email or online instead of in person
We hope everyone is staying safe and healthy, and look forward to sharing Ningaloo with our guests from around Australia and the world.
During this time we have introduced an amended COVID Cancellation Policy for our multi-day tours, which as follows:
Any multi-day tour cancellation, due to COVID-related government restrictions beyond the customer’s control, received by EAC more than 14 days prior to tour departure is eligible for a full refund, minus any non-refundable booking fees or credit card processing fees. If a customer cancels within 14 days of tour departure, due to government-imposed restrictions beyond the customer's control, we offer a 70% refund, and 30% (or equal to tour deposit) will be issued as a voucher to re-book, with a 3-year validity. It is the customer's responsibility to make themselves aware of all government requirements for entry into and travel within Western Australia.
Cancellations for any reason, other than as outlined above, will be subject to our normal cancellation policy.
If you would like to make a booking, purchase a gift voucher, or have any questions or concerns, please get in touch.